Preguntas más frecuentes

Nuestra sede en Vaughan está abierta al público únicamente con cita previa. Si tiene alguna pregunta sobre nuestros productos y se encuentra fuera de Ontario, Canadá, háganoslo saber y haremos todo lo posible para responderla. Para programar una cita o discutir preguntas con nuestro equipo en línea, comuníquese con nosotros a través del chat en vivo o contáctenos .

En Marathon aceptamos las siguientes tarjetas de crédito como medio conveniente de pago en línea: American Express, Master Card, Visa y PayPal. También ofrecemos opciones de planes de pago Affirm para la mayoría de los productos.

Para garantizar que su experiencia de compra sea sencilla y segura, las transacciones de pedidos y pagos en línea se procesan mediante un servidor seguro. Tenga en cuenta que la persona que envía el pedido debe ser el titular de la tarjeta cuyo nombre aparece en la tarjeta de crédito.

Puede ver la página de estado del pedido a través del enlace proporcionado en el correo electrónico de confirmación del pedido. Si tiene más preguntas, no dude en comunicarse con nuestro equipo al 1-800-822-4329 de lunes a las 8:30 a. m. al viernes a las 5 p. m. o envíe sus preguntas por correo electrónico a customerservice@marathonwatch.com .

Le proporcionaremos un número de seguimiento por correo electrónico una vez que su pedido haya sido procesado y preparado para ser enviado.

Procesar, empaquetar y enviar su pedido puede demorar entre 1 y 5 días hábiles. Desde allí, el envío por mensajería puede tardar entre 2 y 7 días hábiles. Tenga en cuenta que el cronograma de entrega final depende del mensajero individual y puede variar según la ubicación. Para obtener información completa sobre nuestros métodos de envío, consulte nuestra Política de envío .

Todos los pedidos de relojes requieren una firma de confirmación en el momento de la entrega. Recomendamos estar atento a su número de seguimiento para obtener actualizaciones.

If you need to update your shipping address, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request prior to shipment.

Please note that once an order has been placed, changes are not guaranteed and may not be possible depending on the order’s processing status. After an order has shipped from our warehouse, we are unable to reroute the package or make any further modifications.

While we strive to assist with address updates whenever possible, Marathon is not responsible for orders delivered to an incorrect address provided at the time of purchase.

No. We carefully select our shipping partners to ensure a reliable balance of service quality and competitive rates. As such, only the shipping methods presented at checkout are available, and we are unable to accommodate alternative shipping providers or arrangements.

If you have any questions regarding available shipping options, please contact our Customer Service team for assistance at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to customerservice@marathonwatch.com.

If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request prior to processing.

Please note that once an order has been submitted, changes or cancellations are not guaranteed and may no longer be possible depending on processing status. Orders that have already been processed cannot be modified or cancelled.

Once your order has shipped, you may be able to initiate a return in accordance with our Return Policy through our returns portal. You can also monitor your order status at any time via the Marathon “Track Your Order” page.

If you require further assistance, please contact our Customer Service team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to .

For residents of Europe, the United Kingdom or Switzerland, please visit us at eu.marathonwatch.com.

If you are having issues placing your order from your regional website, contact our Customer Service team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to customerservice@marathonwatch.com .

To initiate a return or exchange, please access our returns portal and enter your order number along with the email address associated with your purchase.

Your order number begins with "SP" followed by a sequence of digits in the format SPXXXXX (for example, SP58518). Please ensure that the full order number, including the "SP" prefix, is entered—submitting the digits alone will not locate your order.

Once logged in, you will be able to select the item(s) you wish to return or exchange and follow the prompts to complete your request.

If you encounter any issues or require assistance, please contact our Customer Service team for support at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to customerservice@marathonwatch.com

All return authorization requests must be submitted within 30 days of the original delivery date.

To be eligible for return, items must be unused, unworn, and in original condition, with all original packaging, tags attached, and any included promotional merchandise returned.

Please note that Marathon reserves the right to review return activity on customer accounts. In cases where excessive or habitual return behaviour is identified, we may, at our discretion, limit or decline future return requests.

To initiate a return, please access our returns portal and follow the prompts provided. You will be required to select a reason for your return and complete all applicable steps.

If you indicate that the product is defective, you must upload clear photographic evidence and provide a description of the issue.

To ensure efficient assessment, please provide the following images based on the product type:

• Watches: four (4) photos are required: the front of the watch face, the side showing the crown, the opposite side of the case, and a clear image of the caseback displaying the serial number.
• Watch accessories: one (1) clear photo of the bracelet or strap or accessory.
• Clocks: two (2) photos are required: one of the front of the clock and one of the back.

Please ensure all images are clear, well-lit, and fully capture the required details. Incomplete, inaccurate, or unclear submissions may result in delays in processing your request.

Once your return request is submitted, you must send back the item along with all original packaging, including all original tags, accessories, warranty card, and any promotional or gift-with-purchase items received with the order.

Return Shipping:

Return shipping costs are the responsibility of the customer, except in the following circumstances, where Marathon will cover return shipping:

• The item received was incorrect
• The item has a confirmed manufacturer’s defect
• The order subtotal exceeded $250USD

For manufacturer defect claims, return shipping will be reimbursed to your original method of payment upon receipt of proof of postage (e.g. a shipping receipt or label confirmation).

Please note that if the item is returned in worn or damaged condition, return shipping costs are the responsibility of the customer, regardless of order value.

Deductions and Restocking Fees

Upon receipt, our team will carefully inspect the returned product. The following deductions may apply to your refund:

• Worn or Damaged Items: A restocking fee of 20% of the retail value of the returned product will be applied if the item is received in worn or damaged condition.
• Engraved Items: A $200USD deduction will be applied to all returns of engraved items, regardless of condition
• Gift with Purchase (GWP): If a gift-with-purchase item was included in your order and nis not returned alongside the product, the retail value of the gift will be deducted from your refund. This applies when the return of the product causes your original order to fall below the qualifying threshold for the promotion under which the gift was received, or the returned product was the qualifying product for the gift.
• Missing Items: Deductions for missing packaging, warranty cards, or other included items will be applied.
• Original Shipping charges are non-refundable in all cases

Marathon reserves the right to deny a return or refund if the item does not meet our return criteria, including cases where the condition of the product differs from what was reported.

If your return is approved, a refund will be issued to the original method of payment only, with no exceptions. Please note that original shipping charges are non-refundable.

If you require assistance at any stage of the return process, please contact our Customer Service team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M ET or e-mail your questions to customerservice@marathonwatch.com.

Once you have initiated your exchange through our returns portal, you will be prompted to select the item you would like to receive in exchange. You may choose a direct exchange (e.g., the same product in a different colour) or select a different item.

Please note the following regarding price differences:

• If the selected item is of greater value than the original item, you will be required to pay the difference in price, including any applicable taxes, before the exchange is completed.
• If the selected item is of lesser value, a refund for the difference in product price and applicable taxes will be issued to your original method of payment. Refunds are only issued to the original payment method, with no exceptions.
• If the selected item is of lesser value and the exchange causes your original order to fall below the qualifying threshold for a gift-with-purchase promotion, the retail value of the gift will be deducted from your refund if it is not returned alongside the exchanged item.

Please note that original shipping charges are non-refundable.

If you require assistance at any stage of the exchange process, please contact our Customer Service team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M ET or e-mail your questions to customerservice@marathonwatch.com.

Please note, the same deductions outline above for returned items, included restocking fees, engraving charges, and missing item deductions, applies to items returned as part of an exchange.

If the page is not loading correctly on your device, please try clearing your browser cache and cookies, disabling any ad blockers, or opening the link in Google Chrome instead of Safari. If you continue to experience issues, please contact our Customer Service team for assistance.

If your order arrives damaged, contains an incorrect item, or if an item is missing, please contact our Customer Service team as soon as possible with your order details.

To assist with a timely resolution, you may be asked to provide photographic evidence of the issue, including images of the product, packaging, and shipping label. This information allows us to review your claim and determine the appropriate next steps.

Where applicable, issues may be resolved through our returns portal, and you will be guided accordingly by our team.

If the issue is determined to be related to the courier (including damage in transit or a missing package), Marathon will initiate an investigation directly with the shipping provider. Please note that resolution timelines may vary depending on the courier’s review process.

We are committed to ensuring a fair and thorough resolution and will work with you to address the issue as efficiently as possible.

Once your return has been received and approved, your refund, less applicable deductions outlined above, will be processed within 7 to 10 business days.

Please note that processing times may vary depending on your financial institution. Refunds are issued to the original method of payment only, with no exceptions.

All refunds are issued to the original method of payment only.

Please allow up to two billing cycles for the refund to appear on your credit card statement, depending on your financial institution’s processing times.

Some States within America charge nominal Retail Delivery Fees. In cases where products purchased from these States are returned for refund, the Retail Delivery Fee will not be included in the refund.

Returns for sale purchases follow our standard return policy, unless listed as Final Sale.

When you get a refund for a returned purchase, Affirm refunds your money back to your original payment method.

If you have paid off all your Affirm installments, you will receive a full refund through Affirm once our warehouse receives and processes your return.

If you have partially paid off your Affirm installments and are returning your complete order, the payments you’ve made thus far will be refunded to you and the remaining pending payments will be canceled.

For more information on returns and refunds of Affirm orders, feel free to read about it through their Help Center or contact their customer support team here.

Marathon se enorgullece de ofrecer una amplia gama de distribuidores de relojes autorizados en todo el mundo. Visite la páginade la red de distribuidores para obtener más información.

Marathon ofrece servicio y reparación de relojes internos, realizados por nuestro equipo altamente capacitado de expertos en relojes. Para obtener información sobre el mantenimiento de cualquier modelo de reloj Marathon o para solicitar una reparación/servicio, consulte nuestra página Reparación y servicio .

Los relojes Marathon tienen una garantía limitada de 2 años después de la compra inicial contra cualquier defecto del fabricante. Recomendamos encarecidamente ponerse en contacto con nuestro equipo para cualquier solicitud de servicio, ya que el mantenimiento o las reparaciones realizadas por empresas o individuos de terceros pueden anular la garantía de su reloj.

Tenga en cuenta que los daños causados ​​por un mal manejo o manipulación anularán la garantía. Consulte nuestra página de Garantía para obtener todos los detalles.

Consulte nuestra página de Reparación y servicio para obtener detalles completos y precios.

Puede nadar con todos nuestros relojes de buceo SAR™, asegurándose de que la corona esté bien atornillada. Diseñados para buceadores profesionales de búsqueda y rescate, estos relojes son sumergibles hasta 30 ATM (300 m/1000 pies).

No recomendamos nadar con los relojes de uso general y Pilot's Navigator, ya que no están diseñados para sumergirse durante períodos prolongados pero son resistentes a salpicaduras.

Las reparaciones suelen tardar entre 6 y 8 semanas en completarse, pero pueden tardar hasta 12 semanas dependiendo de la disponibilidad de piezas. Al programar su reparación o servicio, nuestro equipo le informará el cronograma estimado para la devolución de su reloj.

Visite nuestra página del Manual para obtener instrucciones paso a paso sobre cómo ajustar esto para su modelo en particular.

Primero, recomendamos verificar el estado de las baterías de su reloj. La pantalla de algunos relojes a menudo continúa funcionando incluso cuando la batería se ha agotado demasiado para operar el receptor utilizado para obtener las señales horarias atómicas.

Si descubre que el reloj aún no funciona después de reemplazar las baterías, este problema puede deberse a una interferencia local que se agregó recientemente cerca de la ubicación del reloj. Esto puede incluir un dispositivo electrónico nuevo, como un televisor o una computadora. Los adaptadores de corriente para estos dispositivos a menudo pueden producir una señal radiante que bloquea el receptor de su reloj (recuerde que estos adaptadores/dispositivos pueden seguir encendidos incluso si parecen estar apagados pero no desenchufados). Es posible que sea necesario reubicar su reloj más lejos de estos dispositivos para reducir la cantidad de interferencia.

Si aún no puede sincronizar su reloj atómico incluso después de reemplazar las baterías o alejarlo de otros dispositivos electrónicos, el siguiente paso es colocar temporalmente el reloj junto a una ventana cuando desee sincronizar la hora. Recomendamos utilizar una ventana que mire a 90 grados de la ubicación de la torre de transmisión; por ejemplo, si WWVB o DCF77 está al este o al oeste de usted, coloque el reloj en una ventana orientada al norte o al sur. Tenga en cuenta que es mejor hacerlo por la noche, ya que hay menos interferencias de radio externas.

Lo más probable es que esto se deba a que su reloj está configurado en una zona horaria incorrecta. Visite nuestra página del Manual para obtener instrucciones paso a paso sobre cómo ajustar esto para su modelo en particular.

Para mantener su reloj/temporizador/cronómetro funcionando de manera óptima, recomendamos reemplazar las baterías al menos una vez al año, o en el momento en que el reloj indique que se requiere un reemplazo.