It can take 1-5 business days to process, pack, and ship your order. From there it can take 2-7 business days to ship via courier. Please note that the timeline for final delivery is dependent upon the individual courier and may vary according to location. For full information regarding our shipping methods, please see our Shipping Policy.

All watch orders do require a confirmation signature upon delivery. We recommend staying tuned to your tracking number for updates.

If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request prior to processing.

Please note that once an order has been submitted, changes or cancellations are not guaranteed and may no longer be possible depending on processing status. Orders that have already been processed cannot be modified or cancelled.

Once your order has shipped, you may be able to initiate a return in accordance with our Return Policy through our returns portal. You can also monitor your order status at any time via the Marathon “Track Your Order” page.

If you require further assistance, please contact our Customer Service team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to .

Marathon offers in-house watch repair and servicing, completed by our highly trained team of watch experts. For information on maintenance for any Marathon watch model or to request a repair/servicing, please see our Repair & Servicing page.  

Marathon watches are guaranteed under a limited 2-year warranty after initial purchase against any manufacturer defects. We strongly recommend contacting our team for any servicing requests as maintenance or repairs completed by 3rd Party companies or individuals may void your watch’s Warranty.   

Please note that damage caused by mishandling, tampering will void your warranty. Please see our Warranty page for full details.