Watch Maintenance & Repair services

Once you have submitted a Service Request, a member of our team will be in touch to assess your request. After we've determined the general scope of work required for your timepiece, we will provide shipping details for how to send the watch to our North American headquarters.

An email notification will be sent to you once the watch is received at our facility.

For servicing and repairs that are not covered by warranty, a cost estimate* will be provided to the customer upon inspection of the watch. The customer will have to fill out a credit card authorization form with his/her signature for payment authorization.

Once all maintenence is complete and your watch has been prepared to ship back to you, we will send out an email notification with the tracking number for your returning shipment. Watches are returned via registered mail with tracking number and customer signature is required upon receiving the parcel.

*Please note that applicable taxes will be charged on all parts, servicing and repairs.

Standard service takes approximately 8-12 weeks to complete, although this timeline may be extended if additional services are being done to the watch and/or depending on parts availability. Our goal is to get your timepiece back to you as soon as possible, however watch repair is intricate work. We appreciate your patience.

Additional fees may be incurred if the watch has been abused, modified or improperly serviced by a non-authorized watchmaker. Warranty may be void if the watch shows signs of abuse and improper use.

Please note: When parts purchased for replacement, only select older parts can be returned. These parts must be requested at the time of repair approval. All parts with tritium cannot be returned based on federal, provincial and state safety regulations. Returnable parts include:

• cases (bezels and inserts without tritium)
• crowns
• bracelet parts (links, clasps and spring bars) 
• straps
• Maraglo dial and hands

• Movement calibration. 
• Battery replacement for quartz watches.  
• Replacement of gaskets. 
• Water and pressure resistance testing in line with model specifications.
• Assessment and reapplication of crystal glue. 
• Assessment and repair of all bracelet screws with nut lock. 
• Assessment and replacement of spring bars if damaged or unusable.

• Disassembly of all watch parts, including case and movement.
• Full inspection and cleaning of all case components and movement parts.
• Replacement of any worn-out or damaged movement parts. 
• Assembly and lubrication of movement in accordance with original specification. 
• Cleaning of watch strap/bracelet. 
• Replacement of gasket. 
• Battery replacement for quartz watches.  
• Complete assembly and final inspection. 
• Water and pressure resistance testing in line with model specifications. 
• Full testing of functions including accuracy and power reserve over several days. 
• Twelve-month warranty on workmanship.

Download our Repair & Service Pricing Sheet

We provide a guarantee of twelve months on the work carried out from the date of shipping. Should a defect that falls within the warranty period and is recognized as such by our customer service, we will repair or replace at our discretion and without additional cost the defective parts and/or correct a faulty repair. Any further rights in relation to the faulty repair are expressly excluded. This warranty excludes normal wear and tear or damage caused by accident or lack of care. This warranty is rendered void if work is carried out by persons not authorized to do so by Marathon Watch Company.  

Marathon Watch Company offers a 2-year manufacturer's warranty from date of purchase of a non-watch product (i.e clocks, watch accessories and tools, measurement devices, temperature devices, binoculars, laser pointers and others).

This warranty excludes damage from misuse, abuse, or any irregular application.

 If your product needs repairs during the warranty period, please contact customer care to start your request.

 If we confirm a defect, we will replace it with the same item or one of equal value and return it to you at no charge.

If your watch is still under warranty and requires a manufacturer defect repair, you will need to cover shipping costs and any additional fees (e.g., taxes and duties). However, once the repair is confirmed, we will refund the cost of shipping and any applicable additional fees, as long as the repair request is made within 30 days of purchase. Please note, only shipping and duties will be refunded; the repair itself will be covered under warranty.

For watches out of warranty, all shipping fees, taxes, and any additional charges related to the repair will be your responsibility.