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Shipping Policy

Shipping Methods 

Orders placed via Standard Shipping are typically packed and shipped out from our Canadian headquarters within 3-5 business days. Please note that during promotional periods and over the holiday season we process a higher volume of orders and longer shipping and delivery delays are expected. 

Express orders placed by 4am EST ship out the same business day. Express orders placed after 4am EST or on the weekend will ship the next business day. 

Country 

Shipping Method 

Approximate Shipping Speed 

Canada 

Standard (Purolator & Canada Post) 

3-8  business days 

Express (Purolator) 

2-4 business days 

Continental United States 

Standard (UPS & UPS) 

3-8 business days 

Express (UPS) 

3-5 business days 

Non-Continental United States 

Standard (UPS & USPS) 

10-14 business days 

Express (UPS 

3-5 business days 

Mexico, South & Central America 

Express (DHL)

3-5 business days 

Asia, Oceania, Africa, Middle East Express (DHL) 3-7 business days

 

Standard and/or Express shipping are not available in all countries. Available shipping options and shipping costs will be displayed in local currency at checkout. Free and/or reduced shipping promotions will be applied at checkout.

*Orders placed outside of Canada or the United States will be subject to applicable taxes and duties upon delivery. Marathon is not responsible for any customs/duties charged to a customer. Notifications of any outstanding payments will be provided by the courier. If customs/duties are not paid by the

customer within the timeline provided by the courier, your order will be returned to our Canadian headquarters and will be refunded less applicable shipping costs.

Please note: Marathon is not responsible for orders shipped to a third-party forwarding service. Contact the third-party shipper for any shipping issues that arise with your order shipped to a forwarding address, including lost shipments or questions regarding tracking.

Free Standard Shipping Minimum 

Receive free standard shipping (not including applicable taxes and duties) for orders placed within Canada and the continental United States valued at over $250 USD before tax.*

*Some restrictions may apply.

Can I update my shipping address?

Please reach out to our customer service team as quickly as possible, and we'll do our best to make the necessary changes to your order if we can. Please note that once an order has been placed it is not always possible for us to update your shipping information prior to shipment. Once an order has been shipped from our Canadian headquarters, we are not able to reroute or make any changes to the order. While we do our best to update orders whenever possible, Marathon is ultimately not responsible for orders shipped to the incorrect address.

Can I choose a different shipping provider? 

We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates. We do not offer alternative shipping methods than those listed at checkout.

Can I change or cancel my order? 

Should you need to change or cancel your order, please contact our Customer Service Team as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee your order will be adjusted once it has been submitted. 

Processed orders may not be cancelled or modified. For more information, please view our Return Policy.

How do I purchase from Europe, the United Kingdom, or Switzerland? 

For residents of Europe, the United Kingdom or Switzerland, please visit us at eu.marathonwatch.com.

If you are having issues placing your order from your regional website, please Contact Us and our team will be happy to assist you. 

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