All return authorization requests must be received within 30 days of the delivery date. Returns must be unused, unworn, in original packaging, with all tags attached, and promotional merchandise enclosed.
Please note that all original shipping and handling charges are non-refundable. Your refund, less applicable deductions, will be processed within 7 to 10 business days after your return is received. Refunds are issued in the original form of payment. Please allow two billing cycles for the credit to appear on your credit card statement.
Returns are accepted by mail only. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation.
All shipping and handling costs involved in returning an item to Marathon is the customer's sole responsibility. Please note that returns from outside of Canada may take additional shipping time to avoid additional customs fees for our customers.
To initiate your return, click here.
For order issues such as damaged, defective, or wrong items, please contact us.
Let Us Help
For questions or concerns about your order, please call our toll-free number 1-(800) 822-4329 or email firstname.lastname@example.org for further assistance.
For watch service information please visit our Repair & Servicing page.
How do I start a return?
To start a return, visit our Returns Portal. Enter your order number and email address and click “Find My Order”. Our step-by-step portal will walk you through the rest.
Can I make an exchange?
We do not offer exchanges for any Marathon products. If you wish to exchange an item, we recommend initiating a return for your current order and then placing a new order for your preferred item.
What if my order arrived damaged/incorrect or is missing?
For any order issues, please contact our customer service team. We want to ensure that you are completely satisfied with your purchase.
How long do I have to submit a return?
All return authorization requests must be received within 30 days of the original delivery date. Returns must be unused, unworn, in original packaging, with all tags attached, and promotional merchandise enclosed.
When can I expect my refund?
Your refund, less applicable deductions, will be processed within 7 to 10 business days after your return is received.
How will I receive my refund?
Refunds are issued in the original form of payment. Please allow two billing cycles for the credit to appear on your credit card statement.
What is the return policy for sale items?
Returns for sale purchases follow our standard return policy, unless listed as Final Sale.
How do returns work with Affirm?
When you get a refund for a returned purchase, Affirm refunds your money back to your original payment method.
If you have paid off all your Affirm installments, you will receive a full refund through Affirm once our warehouse receives and processes your return.
If you have partially paid off your Affirm installments and are returning your complete order, the payments you’ve made thus far will be refunded to you and the remaining pending payments will be canceled.
For more information on returns and refunds of Affirm orders, feel free to read about it through their Help Center or contact their customer support team here.