Is there a physical watch showroom?
Our Vaughan headquarters is open to the public by appointment only. If you have any questions about our products and are located outside of Ontario, Canada, please let us know and we’ll do our best to answer them. To book an appointment or discuss questions with our team online, please reach out to us via Live Chat or Contact Us.
What payment methods may I use on the website?
At Marathon we accept the following credit cards as a convenient means of online payment: American Express, Master Card, Visa, and PayPal. We also offer Affirm payment plan options for most products.
In order to ensure that your shopping experience is simple and secure, order and payment transactions online are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
Can I change or cancel my order?
Should you need to change or cancel your order, please contact our Customer Service Team as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee your order will be adjusted once it has been submitted.
Processed orders may not be cancelled or modified. For more information, please view our Return Policy.
How do I purchase a watch outside of North, Central or South America?
How can I check the status of my order?
You can view the order status page through the link provided within your order confirmation email. For further questions, feel free to contact our team at 1-800-822-4329 from Monday 8:30 A.M to Friday 5 P.M or e-mail your questions to email@example.com.
How will I receive a tracking number?
We will provide you with a tracking number via email once your order has been processed and prepared to be shipped.
How long does it typically take to receive my watch after I place my order?
It can take 1-5 business days to process, pack, and ship your order. From there it can take 2-7 business days to ship via courier. Please note that the timeline for final delivery is dependent upon the individual courier and may vary according to location. For full information regarding our shipping methods, please see our Shipping Policy.
All watch orders do require a confirmation signature upon delivery. We recommend staying tuned to your tracking number for updates.
How do I find my nearest Authorized Dealer?
Marathon is proud to offer a wide range of Authorized Watch Dealers all over the globe. Please visit the Dealer Network page for more information.
What if I need servicing or repairs?
Marathon offers in-house watch repair and servicing, completed by our highly trained team of watch experts. For information on maintenance for any Marathon watch model or to request a repair/servicing, please see our Repair & Servicing page.
Marathon watches are guaranteed under a limited 2-year warranty after initial purchase against any manufacturer defects. We strongly recommend contacting our team for any servicing requests as maintenance or repairs completed by 3rd Party companies or individuals may void your watch’s Warranty.
Please note that damage caused by mishandling, tampering will void your warranty. Please see our Warranty page for full details.
What’s included in the basic and complete service?
Please refer to our Repair & Servicing page for full details and pricing.
Can I swim with my watch?
You can swim with all of our SAR™ dive watches, ensuring crown is screwed down securely. Designed for professional Search and Rescue Divers, these watches are submersible up to 30ATM (300m/1000ft).
We do not recommend swimming with the General Purpose and Pilot’s Navigator watches as they are not meant to be submerged for extended periods but are splash resistant.
How long will it take to get my watch fixed?
Repairs typically take approximately 6-8 weeks to complete but can take up to 12 weeks depending on parts availability. Upon scheduling your repair or servicing, our team will inform you of the estimated timeline for the return of your watch.
How do I change the time on my manually-set (non-atomic) clock?
Please visit our Manual page for step-by-step instructions on how to adjust this for your particular model.
What to do if my atomic clock isn’t syncing automatically?
First, we recommend checking the health of your clock batteries. The display on some clocks often continues to work even when the battery has become too weak to operate the receiver used to obtain the atomic time signals.
If you find that the clock still doesn't work after you have replaced the batteries, this issue may be due to local interference that has recently been added close to the clock's location. This may include a new electronic device such as a TV or computer. Power adapters for these devices can often produce a radiating signal that blocks your clock’s receiver (remember that these adapters/devices may still be on even if they seem to be powered off but are not unplugged). Your clock may need to be re-located further from these devices in order to reduce the amount of interference.
If you are still unable to synchronize your atomic clock even after replacing the batteries or re-locating it away from other electronic devices, the next step is to temporarily place the clock next to a window when you wish to synchronize the time. We recommend using a window that faces 90 degrees away from the location of the transmitting tower - for example, if WWVB or DCF77 is to the east or west of you, place the clock in a north or south-facing window. Please note that this is better to do at night as there is less external radio interference.
What if my clock displays the correct minutes but is a few hours off the correct time?
This is most likely due to your clock being set to the wrong time zone. Please visit our Manual page for step-by-step instructions on how to adjust this for your particular model.
How often should I replace the batteries?
To keep your clock/timer/stopwatch running optimally, we recommend replacing the batteries at least once a year, or at such a time as the clock indicates a replacement is required.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org.